(1)  REGISTRATION FORM
Please request that your clients complete the following Registration form https://www.kenziesgift.com/registration BEFORE their first therapy session with you.  This is a very quick form (3-5 mins to complete) to be submitted online (computer, internet device or mobile phone) by the Parent/Guardian or Medical Professional involved and can be completed for a child, adult or multiple siblings in one family. The link to this form can be emailed or texted to the client when you first make contact with them.
** We suggest that you bookmark this link in your browser for future reference.

(2) INVOICING
To ensure client privacy please ensure that your invoices clearly state the client’s initials and the date of the therapy session. Our accounts team can then tie this information to the information submitted by the client on their registration form.

Invoices should be emailed to (kenziesgift@app.hubdoc.com) by the 1st of each month.  We will make every effort to pay invoices by the 7th working day of each month.  Please be aware this is seven working days and if it falls over a weekend payment could be as late as the 9th of the month.  Occasionally, payment may be a day or two late and we really appreciate your patience and understanding in these rare cases.   Our accounts team is sometimes staffed very kindly by volunteers who do everything they can to make payment on time each month.

(3) DISCHARGE
When you have completed the final therapy session for your client please ensure that you let the team know (therapy@kenziesgift.com) that you are discharging them, by noting this on the invoice or emailing us. This is important as it will let us know to send out the client survey.

(4) CLIENT FEEDBACK SURVEY
Once notified that a client has been discharged we will trigger a feedback survey through Survey Monkey. This is a relatively simple five minute survey which encourages the client to share feedback on their experience.

Thanks for your assistance!